Return and Refund Policy

At Etalai, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return according to the policy below.

Return Window

We accept return requests within 30 days after delivery.

To be eligible for a return, the item must meet the return conditions listed below.

Return Eligibility

We accept returns for both defective and non-defective products.

To qualify for a return, items must:

• Be unused, unworn, and unwashed
• Be in original condition
• Include original tags and packaging when possible
• Not be damaged due to misuse, improper care, or normal wear and tear

Return Method

Returns are accepted by mail.

To start a return, please contact our customer support team first. Please do not send any item back before receiving return instructions from us.

How to Start a Return

1. Contact us at info@etalai.com within 30 days after delivery.
2. Include your order number, the email address used at checkout, and the reason for your return.
3. If the item is defective, damaged, or incorrect, please include clear photos of the item and packaging.
4. Our support team will review your request and provide return instructions if your return is approved.

Return Shipping and Return Label

The return label is the customer’s responsibility.

For non-defective returns, customers are responsible for return shipping costs. We recommend using a trackable shipping service, as Etalai is not responsible for returns lost in transit.

If you received a defective, damaged, or incorrect item, please contact us with photos so we can review the issue and provide further assistance.

Restocking Fee

We do not charge a restocking fee.

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If your return is approved, your refund will be processed within 3 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Refunds will be issued to the original payment method used for the order. Refunds are processed in USD.

Exchanges

We support exchanges when the requested replacement item is available. If you would like to exchange an item for a different size, color, or style, please contact us at info@etalai.com so we can assist you.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, it may no longer be possible to cancel it. If the order has already shipped, you may request a return after delivery according to this policy.