Refund policy
At Etalai, we want you to be satisfied with your purchase. If you need to request a return, refund, or exchange, please review the policy below before contacting our customer support team.
Return Policy Summary
Return Country: United States
Return Window: 30 days after delivery
Product Condition: New only
Return Method: By mail
Return Label: Customer responsibility
Restocking Fee: No cost
Refund Processing Time: 3 business days after approval
Exchanges: Accepted
Return Window
We accept return requests within 30 days after delivery.
Return requests submitted after 30 days may not be accepted.
Eligible Return Items
We accept returns for both defective and non-defective products, provided the item meets our return conditions.
Returned items must be in new condition. To be eligible for a return, the item must:
Be unused, unworn, and unwashed.
Be in its original condition.
Include original tags and packaging when possible.
Not be damaged due to misuse, improper care, alteration, or normal wear and tear.
Return Method
Returns are accepted by mail.
Please contact us before sending any item back. Do not return items to our business address unless our support team has provided specific return instructions.
How to Start a Return
Contact us at info@etalai.com within 30 days after delivery.
Include your order number and the email address used at checkout.
Tell us the reason for your return request.
If the item is defective, damaged, or incorrect, please include clear photos of the item and packaging.
Our support team will review your request and provide return instructions if your return is approved.
Return Shipping and Return Label
The return label is the customer’s responsibility.
Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as Etalai is not responsible for returns lost in transit.
If you received a defective, damaged, or incorrect item, please contact us with photos so our support team can review the issue and provide further instructions.
Restocking Fee
We do not charge a restocking fee.
Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved or rejected.
If your return is approved, your refund will be processed within 3 business days. Refunds will be issued to the original payment method used for the order.
After we process the refund, your bank or payment provider may require additional time to post the refund to your account.
Exchanges
We accept exchanges when the requested replacement item is available.
If you would like to exchange an item for a different size, color, or style, please contact us at info@etalai.com before sending the item back.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Once an order has been processed or shipped, it may no longer be possible to cancel it. If the order has already shipped, you may request a return after delivery according to this policy.
Non-Returnable Situations
We may be unable to accept a return if the item is used, worn, washed, damaged after delivery, missing original tags, missing original packaging when required, or returned without prior approval.
Contact Information
If you have any questions about returns, refunds, or exchanges, please contact us:
Business Name: Etalai
Email: info@etalai.com
Phone: +1 530-283-3453
Business Address:
10855 Ruth Ann Dr,
Dallas, TX 75228,
United States
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