Shipping policy
At Etalai, we are committed to providing a clear and reliable shipping experience. Please review the information below before placing your order.
Shipping Destinations
We currently ship orders within the United States.
Please make sure your shipping address is complete and accurate before submitting your order.
At this time, some carriers may be unable to deliver to certain PO Boxes, APO/FPO addresses, or restricted delivery locations. If your address cannot be served by our available shipping carrier, we may contact you to request an alternative shipping address before processing your order.
Shipping Cost
Etalai offers free standard shipping on all orders within the United States.
Order Cut-Off Time
Our daily order cut-off time is 12:00 AM Central Time (CT).
Orders placed after the cut-off time may begin processing on the next business day.
Processing and Delivery Time
Order Processing Time: 1–3 business days
Transit Time: 6–9 business days
Total Estimated Delivery Time: 7–12 business days
Business Days: Monday–Friday
Processing time begins after your payment has been successfully authorized. Weekends and public holidays are not included in processing or transit time.
Delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, address issues, high order volume, or other circumstances outside of our control.
Order Confirmation and Tracking
After your order is placed, you will receive an order confirmation email at the email address provided during checkout.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Please allow some time for tracking updates to appear after the package has been shipped.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing accurate and complete shipping information at checkout. Please carefully review your shipping address before completing your order.
If you notice an error in your shipping address, please contact us as soon as possible at info@etalai.com. Once an order has been processed or shipped, we may not be able to update the address.
If a package is delayed, returned, lost, or undeliverable because of an incorrect or incomplete address provided at checkout, additional shipping costs or delays may apply.
Delayed, Lost, or Missing Packages
If your package appears to be delayed or missing, please first check the tracking information provided in your shipping confirmation email.
You may also contact our customer support team, and we will do our best to assist you.
Etalai is not responsible for delivery delays caused by shipping carriers, incorrect addresses, weather conditions, holidays, or other events outside of our control.
Delivered but Not Received
If tracking shows that your package was delivered but you have not received it, please first check around your delivery location, mailbox, front desk, parcel locker, household members, neighbors, or building management.
You may also contact the shipping carrier directly using your tracking number for additional delivery details.
Please contact us at info@etalai.com if you still cannot locate your package. We will review the situation and do our best to assist you. However, Etalai is not responsible for packages that are confirmed as delivered by the carrier but are lost, stolen, or missing after delivery.
Taxes and Duties
Applicable taxes, if any, will be calculated and displayed during checkout based on your shipping address and relevant tax requirements.
Contact Information
If you have any questions about shipping or delivery, please contact us:
Business Name: Etalai
Email: info@etalai.com
Phone: +1 530-283-3453
Business Address:
10855 Ruth Ann Dr,
Dallas, TX 75228,
United States
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